File a Warranty Claim

Tell us what failed and show us. You will need the registration number issued when you registered the product, plus photos of the fault.

Warranty claim

File a warranty claim

Something failed? Tell us what happened and show us. You will need the registration number issued when you registered the product.

Warranty registration number The number issued when you registered.Not registered yet? Register first — coverage is conditioned on it.

Order number On your confirmation email. With or without the #.

First & last name

Phone number

Street address

City

State

ZIP

What went wrong The more specific the better — it is usually the difference between a same-day answer and a week of back-and-forth emails.

Photos of the fault Up to 8 photos of the defective product, still mounted where possible. Include a wide shot and a close-up of the damage.

We answer claims by email, usually within two business days.