Warranty

Warranty

The Southern Lumen Promise

We build lights to live on a truck, not on a shelf. If a light fails from a fault in the light itself, we make it right. That is the whole deal, and the terms below spell out exactly how it works.

Covered for the life of the lightLimited lifetime on everything but wheel lights, which are covered for 12 months from purchase.
A real person answersClaims are handled by email, usually within two business days.
We cover the fix and the shippingApproved claims ship you the same light, or the closest current one if it has been superseded.

"Limited" means a light is covered for its working life against faults, not against abuse, misuse or an installation that ignores the instructions. Coverage holds when the installation instructions are followed and, for lights bought from us direct, the warranty is registered. Bought from one of our dealers? You don’t register, and your dealer files the claim for you, see below.

Register a warranty

Bought from us direct? Register within 30 days of your order and we issue the number your coverage is tied to.

Register →

File a claim

Something failed. You will need the registration number issued when you registered the product. Bought from a dealer? Your dealer files the claim for you.

File a claim →

Coverage by product

  • Rock lights, limited lifetime warranty, for the working life of the product.
  • Valance lights, trac bar lights, starlight headliners, wiring harnesses and accessories, limited lifetime warranty.
  • Wheel lights, 12 months from the date of purchase.

Registration is required

If you bought from us direct, your warranty must be registered for a claim to be honored. Register within 30 days of your order date, you will need your order number, your contact details and photos of the lights installed on your vehicle. We issue a registration number on the spot; keep it, because a claim cannot be filed without it.

One registration per order. If you have lost your number, start the registration again with the same order number and we will show it to you. Bought from one of our dealers? You don’t need to register, see the next section.

Bought from a Southern Lumen dealer

Lights bought from an authorized Southern Lumen dealer carry the same warranty as buying from us direct, starting the day you bought them, and you don’t need to register. Your dealer files the claim with us: give them your receipt and photos of the fault, and they send it in. Approved claims are handled through your dealer.

Filing a claim

If a product you bought from us direct fails, file a claim with your registration number, a description of what went wrong, and photos of the fault. We answer claims by email, usually within two business days. Bought from a dealer? Your dealer files the claim for you, as set out above.

What is not covered

  • Damage from improper installation, or from an installation that does not follow our instructions.
  • Physical damage from collision, abrasion or deliberate misuse.
  • Damage from wiring faults, incorrect voltage or a power source outside the product's rating.
  • Normal cosmetic wear, including lens hazing on a vehicle that sees heavy road use.
  • Products bought secondhand, or from anyone other than Southern Lumen or an authorized dealer.

How claims are settled

Approved claims are settled with a replacement of the same product where one is available, or the nearest current equivalent if that product has been superseded. We cover shipping on the replacement. Warranty coverage does not include the cost of removing or reinstalling the product.

Questions before you start? Email sales@southernlumen.com and we will point you the right way.